Safe ice-skating practise at Whilton Locks Garden Village.
DO NOT enter site if you are experiencing any of the COVID-19 symptoms. You CANNOT skate and will be asked to leave immediately if you are showing any COVID-19 symptoms.
Ice Skating at Whilton Locks Garden Village – Terms and Conditions & Rules
Sessions start promptly on the hour and last 45 minutes. Please arrive 15 minutes before your session is due to start. After each session we prepare the ice rink for the next slot, this can take up to 15 minutes. Late arrivals will leave the ice with the rest of the group.
Ice Rink Safety Information and Good Skating Practice
Face coverings and gloves must be worn in the ice skating area, including (but not limited to) the boot change area and on the ice. (Government exceptions apply).
Keep a safe distance between people that are not within your party.
We request that gloves are worn. Gloves are STRONGLY recommended in the ice skating area, including (but not limited to) the boot change area and on the ice. We ask that face masks are worn.(Government exceptions apply).
Put your skates on in the skate change area.
Skates are to be worn on the ice, in the boot change area and on the matting ONLY.
Ensure your skates are fitted correctly, wear suitable attire for an outdoor skating including socks.
Do not go on the ice without skates or ice grippers (which have to be worn over suitable footwear).
Obey skating marshals/management.
Skate in one direction only, do not cut across the centre of the rink.
Do not skate in chains. (Please do not hold other people’s hands.)
Do not carry children and infants.
Do not climb on the barriers, they are there for your safety.
Do not take bags, valuables, phones or cameras on the ice. Belongings are left at your own risk.
Look after your polar bear, penguin or banana.
Do not eat, drink or chew on the ice.
Please keep away from the ice area when resurfacing is taking place.
Report any accidents to a member of staff.
Anti-social behaviour of any kind will not be tolerated and those responsible will be asked to leave the rink with no refund given.
Government Guidelines relating to COVID-19 must be adhered to at all times. We reserve the right to refuse entry to this event, if the government guidelines are not adhered to.
ALL SKATERS ARE REMINDED THAT THEY SKATE AT THEIR OWN RISK.
All under 8 year olds must be accompanied on to the ice by an adult (18 years old and above) in skates. Maximum of 5 children per adult. We recommend that children under the age of 12 are accompanied by an adult (the adult need not be skating).
Exceptional Weather Conditions
The ice rink is open come rain or shine. Please dress according to the weather conditions on the day. All Participants must wear gloves and all skaters must wear socks. (Our rink is fully undercover). Climatic conditions may cause a layer of water on the ice surface, this will not affect your skating and does not make it unsafe to skate. Although you may get wet if you fall over.
Cancellation and Refund Policy
If booked online or via telephone, your place is reserved and therefore cancellations and refunds cannot be accepted less than 24 hours in advance.
To ensure our Ice Skating Staff give their full attention to customers arriving to prepare for their skating session, and to avoid mistakes, cancellations cannot be authorised at the check in desk or anywhere on site. Any reasonable claim for a refund will only be considered if made in writing to email@example.com. We are sure you appreciate that attempting to deal with reasonable requests for a refund in any other way during this very busy time of year may result in errors or misunderstandings.
For more information regarding the precautions in place and our sanitising schedule, please ask a member of our team.